Introduction
PVA Alpha ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.
Information We Collect
We collect minimal information necessary to process your orders:
- Contact information (WhatsApp number, Telegram username, or email)
- Order details (service type, quantity)
- Payment information (handled by third-party processors)
How We Use Your Information
Your information is used solely for:
- Processing and delivering your orders
- Communicating about your order status
- Providing customer support
- Improving our services
Data Security
We implement appropriate security measures to protect your information. Payment processing is handled by secure third-party providers (PayPal, cryptocurrency networks). We never store your payment card details on our servers.
Third-Party Services
We use third-party services for payment processing and communication. These services have their own privacy policies:
- WhatsApp (Meta Platforms, Inc.)
- Telegram (Telegram FZ-LLC)
- PayPal (PayPal Holdings, Inc.)
Cookies
Our website uses minimal cookies for functionality purposes, such as remembering your dismissal of the announcement bar. We do not use tracking cookies or analytics that identify individual users.
Data Retention
We retain order information for 30 days after delivery to handle any replacement requests. After this period, all customer data is deleted from our systems.
Your Rights
You have the right to:
- Request access to your personal data
- Request deletion of your personal data
- Opt out of communications
Contact Us
If you have any questions about this Privacy Policy, please contact us via WhatsApp at +92 323 1739572 or email at ansermalik1020@gmail.com.